Thank you for choosing CBDzilla Gel for your pain relief needs. Below, we outline our shipping policy to ensure you have a transparent and smooth experience:
1. Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. Processing times may vary during peak seasons, and we appreciate your patience.
2. Shipping Methods
We offer various shipping options based on your location and preferences. You can select your preferred shipping method during the checkout process.
3. Shipping Timeframes
Shipping times depend on your selected shipping method and destination. Standard shipping generally takes 3 to 5 days, while expedited options may be available for faster delivery.
4. International Shipping
We are pleased to offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order’s progress using the provided tracking number.
6. Shipping Delays
While we strive to meet estimated delivery times, unforeseen circumstances such as customs delays or extreme weather conditions may affect shipping schedules. We appreciate your understanding in such situations.
7. Undeliverable Packages
If a package is undeliverable due to an incorrect address or other issues, we will attempt to contact you for clarification. Additional shipping fees may apply for re-sending the package.
8. Returns Due to Non-Delivery
If a package is returned to us due to non-delivery, we will contact you to arrange for re-shipping or issue a refund, excluding shipping fees.
9. Shipping Charges
Shipping charges are calculated based on the weight of your order and your chosen shipping method. You can view the shipping costs during the checkout process.
10. Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact our customer service.
By placing an order with CBDzilla Gel, you agree to abide by the terms outlined in this Shipping Policy.